McAfee to Pick Up Repair Bills for Nuked XP SP3 Systems After Bad Update


www.PCTechAugusta.com

“For impacted home or home office customers who have incurred costs to repair PCs as a result of the security update issue, McAfee will reimburse reasonable expenses, such as a visit to a local tech support specialist. Details of this program, including steps to submit a reimbursement request, will be posted on the McAfee Web site within a few days, so please check back.

Additionally, because we value our loyal customers, home or home office users whose PCs were rendered inoperable or severely impaired as a result of the security update will receive a free two-year extension of their current McAfee subscription product at no charge.”

On Wednesday (April 21st, 2010), the popular antivirus product McAfee released an update for Windows XP that flags the system file svchost.exe as a virus. As a result, XP systems with SP3 that have downloaded this update will enter a reboot loop and have no networking capabilities. Affected users will either see a Blue Screen of Death or get a DCOM error followed by a shutdown message.

Full McAfee Article

 
 
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2 thoughts on “McAfee to Pick Up Repair Bills for Nuked XP SP3 Systems After Bad Update

  1. Computer Diagnostics & Repair Ajax May 14, 2010 at 11:55 am Reply

    There’s too many solid freeware programs out there that do a better job and are a lot less taxing on your system. I would have to say Avast Home Free Edition would be the best. light weight, real-time scanning of mail,downloads etc.

  2. augustapcrepair May 14, 2010 at 1:11 pm Reply

    You got that right, use Avast Home Edition myself now for 2 years or so, does a great job. Mcafee, Norton THE WORSE!

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